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Training and Implementation Specialist

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    Website myworkpapers MyWorkpapers

    You will become a champion in the MyWorkpapers platform, delivering online and face to face training and implementation services to our clients. Working closely with our clients, managing the project and guiding them through best practice for rolling out MyWorkpapers. This includes populating and executing training plans specific to the client’s requirements.

    MyWorkPapers is actively seeking a Training and Implementation Specialist to join their new Customer Services team based in Milton Keynes.

    MyWorkPapers is an established Technology Company delivering a ‘work-flow’ software solution to the accountancy sector in the UK and Europe.

    The Training and Implementation Specialist is part of the team responsible for proactively engaging with clients to help them increase their use of our software. By cultivating relationships and delivering engaging training services you’ll ensure MyWorkPapers is immersed in their everyday business practices and fully utilised, so clients get all the benefits of using MyWorkPapers.

    The role of Training and Implementation Specialist

    Your primary role is onboarding and training clients, using a combination of product knowledge and the ability to understand your client’s needs, workflows, goals and timeframes, to ensure a successful implementation and roll-out of MyWorkpapers, and establishing our platform as a long term solution for their accounting practice.

    In the current business climate all training programmes are delivered online, from home based Trainings.

    When COVID-19 related restrictions are eased the role will be split between working from the Milton Keynes office and on client site. You’ll therefore be required to work and travel throughout the UK (approx 1-2 days per week), and have the flexibility to work outside of normal business hours.

    Duties include:

    Onboarding / Implementation

    • Implementation of MyWorkPapers and onboarding of clients, which includes;
      • Client consultation with project planning & management
      • User set up and building of basic custom templates
      • Training planning

    Training

    • Deliver online and onsite client training
    • Deliver online and onsite internal staff training
    • Deliver online and onsite product demonstrations

    Essential Skills Requirements for Training and Implementation Specialist

    • Exposure or experience with bookkeeping or accounting software
    • Ability to attain advanced knowledge and understanding of all MyWorkpapers products
    • Basic knowledge and interest around technology/software, e.g. Excel spreadsheets

    Essential Personal Qualities for Training and Implementation Specialist

    This is a customer-facing role requiring clear and confident communication skills, high attention to detail and a positive approach to ensure first-class customer service is always provided.

    • Friendly, helpful and inquisitive attitude and the ability to develop and maintain excellent working relationships with clients, stakeholders, colleagues and peers.
    • A self-starter, able to work in a fast-paced dynamic environment, and proactively review account activities.
    • High level of organisational skills including the ability to prioritise multiple tasks

    MyWorkPapers offer the Training and Implementation Specialist;

    In your own intensive induction you’ll receive extensive product training and be looking to fly solo within 6-8 weeks.

    • Salary of £30-35K DOE + Benefits
    • Fast paced growing company driving change through technology
    • Ongoing mentoring and professional development
    • Spirited like minded individuals with a focus on success

    Note:  Applications via email only – please send your CV and covering letter. (Only applicants with the right to work in the UK will be considered).

    To apply for this job email your details to recruit@myworkpapers.com.