We don’t just sit back and watch things happen. We’re leading from the front, solving problems and transforming the way accountants go about their work.
From programming professionals to finance specialists, we’re looking for people like you to help transform an entire industry.
Quarterly social events
Income protection
Private medical cover
Bonus scheme
Life Insurance
Team building days
Apprenticeships
Fresh Fruit
Beer and Wine Fridge
Office recycling
No plastic or paper cups
Filtered water
LED lighting to save energy
Hot water tap to save energy and water consumption
Paperless office
Job description
Established as a platform solution in the UK and Australia with strategic relationships stretching across Europe. Over the next 12 months we are heavily investing in our sales and marketing teams here in the UK as the demand for our platform solution increases.
As a sales exec your role will primarily be to introduce and close new business to MyWorkpapers with a focus on accounting firms across Australia. Working towards targets and key Kpi’s using a combination of product knowledge and the ability to understand your client’s needs, requirements and goals to position our platform as a long term solution to their practice.
To be a winner, you will be pro-active, forward thinking, a fast learner, professional and determined. Joining an enthusiastic close knit growing team you will be a team player but still able to excel as an individual.
Responsibilities
Requirements
Our Offer
To apply, please send your CV to Mahbub Mosobbir at mahbub.mosobbir@myworkpapers.com
About MyWorkpapers
MyWorkpapers is all about making technology to deliver innovative born-in-the-cloud digital workpapers for our clients. We’ve got an amazing 10 year story with offices in UK and Australia; and an exciting future ahead.
Location: Home based/subject to amendment
Reports to: Head of Client Subscription Management (Global)
About the role
Account Managers are responsible for identifying and qualifying opportunities for new business by calling on all existing in your defined account list and/or territory, and driving revenue in all lines of business including sales, training and implementation and renewal. This role requires a passion for driving software and services sales to meet targets. The position offers a great deal of variety, autonomy and scope to drive business with potential for high reward.
You are someone who is able to build lasting client relationships and is seen as a true partner. Not only that, you thrive in finding the new opportunities that will grow existing accounts.
You will work closely with the Head of Client Subscription Management (Global) to manage assigned accounts.
This role requires clear and confident communication skills, high attention to detail and a positive approach to ensure first-class customer service is always provided. This role is home based (subject to a potential future office location) however you may be required to work and travel throughout the UK on an ad hoc basis, and have the flexibility to work outside of normal business hours and represent the company at industry events from time to time.
You must be a self-starter, able to work in a fast-paced dynamic environment, and proactively manage a number of activities simultaneously and manage communications and tasks to ensure clients receive a first class customer experience and that any issues are resolved promptly by the appropriate teams.
The business is constantly aiming to review and improve processes using automation. A key part of the role is to challenge existing processes and develop improved ways to deal with tasks that can be streamlined using technology solutions.
Primary responsibilities:
| Activity | Description/Example | Expected Time allocation |
| General | · Primary point of contact for existing clients
· Provide timely assistance and outcomes for client queries in accordance with standard protocols · Document and log all activities through proper company channels (CRM) · Attend meetings to discuss and report on client queries · Assist the sales team when needed in relation to prospective clients · Monitor and report on relevant activities as directed · Travel onsite for client meetings and company events as required · Participate in the ongoing review of internal processes and suggest feedback for improvements |
20% |
| Client management, account growth and upgrades | · Administer and deploy ongoing client service and account management tasks and plans according to policy
· Being the voice to the client and internal stakeholders regarding status updates, changes and timelines · Working closely with clients and understanding their requirements and work practices · Recognise growth potential, and identify opportunities for upselling/cross sellingand progress through to close · Meet and exceed targets · Work with sales and marketing to run campaigns across the client base to help improve usage and expansion of the platform within their firms |
60% |
| Renewals and retention of existing accounts | · Primary point of contact for clients with upcoming renewals
· Work with Operations team members to identify and deploy renewal processes · Follow through to completion · |
10% |
| Best Practice Plans – Implementation and onboarding | · Participate in the review of existing internal processes and suggest feedback for improvements and adoption of new processes in the areas of client onboarding and implementation to:
o Improve client satisfaction levels o Increase uptake/usage of client subscription levels o Increase cross promotion of MyWorkpapers platform to clients o Increase client profitability |
10% |
Essential ‘Must-Have’ Position Functions
General Key Performance Indicators include:
Salary:
Salary and benefits will be commensurate with experience
To Apply:
Applications via email only. Please send your resume and covering letter to recruit@myworkpapers.com
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